Many thanks to members of ITI's ScotNet group for the warm welcome that they gave me when I gave a talk on "Customer service for translators" in Edinburgh on 6th March 2010.

Like most professionals, translators sometimes tend to focus on what we do, on our professional skills, rather than how we deliver it. And yet, customer service is as crucial for translators as it is for any other professionals.

On Saturday, I'll be running a Customer Service Workshop for translators in Edinburgh. The Scottish Network of the Institute of Translation and Interpreting have kindly asked me to run i tfor them, and I look forward to seeing translators that I already know in Scotland, and to the pleasure of meeting new colleagues.