Help systems are something that I've had a lot to do with over the past 20 years. The way we produce online user help has changed significantly over that time, from the good old days of coded RTF files through HTML help and onto some of the shiny high-tech help generators that are now available. Nowadays, of course, user help is likely as not produced through a single-source solution such as a DITA-based documentation system. And the one constant through all that time has been change, and keeping up with the changes. So I am very much looking forward to attending the European Help Conference in Vilnius, Lithuania, in September 2007.