ITI's West Midlands Regional Group (www.iti-wmg.org.uk) have very kindly invited me to speak to them in October 2009 on Customer Service, which is one of my pet topics. This will be part of a one-day training seminar for translators, and will be held on a Saturday in October 2009, probably at Aston University.

A lot of translators don't realise how important customer service is. Fortunately, there are a lot who do! The old "I don't do customer service, I just translate" attitude is dying out, replaced with a brighter, chirpier, more proactive generation of translators (although in fairness, I know some very "mature" translators who also give excellent customer service to their clients).

I spoke at a West Midlands regional group event a couple of years ago, and the day received a lot of positive feedback. Equally importantly, it was tremendous fun!